2020 was a challenging year for U.S. companies in the apparel and retail industries. As of early December, more than 15 million Americans have reported being diagnosed with COVID-19 ( Source ). As a result, retail stores and manufacturing warehouses have been temporarily closed, operated at partial capacity or closed entirely. Simultaneously, tensions between the U.S. and other countries have been rising. This resulted in the EU imposing tariffs from 15-25% on many exports from the U.S. in November, making the purchase of U.S. goods seem less appealing ( Source ). Similarly, China has been “lowering tariffs on products originating” from countries other than the U.S., in order to increase business with those other nations ( Source). What does this mean for apparel and retail companies in the U.S.? Only the strongest will survive. Adopting automation may be the solution your company needs to stay competitive in 2021. When you welcome automation into your company’s processes via our comprehensive, web-based ERP software for apparel and footwear, you will see improvements rapidly. Some of the positive changes you anticipate are outlined below.
Improved Shipping Process
Our apparel ERP and inventory management software allows you to integrate your e-commerce transactions with your shipping. As soon as an order is placed, the software will update inventory, reflect the sale for accounting purposes, and print a shipping label from your parcel carrier. This is true whether you are receiving EDI orders from retailers, consumers, third party websites, etc. Our system also has the functionality to accept orders that contain embellishments and customizations. This automation will:
Accelerating and improving shipping processes is more important now than ever. According to a 2018 study, nearly a quarter of shoppers cited slow delivery as a reason for cancelling an order ( Source ). Retail is a saturated market; you do not want a potential customer to cancel an order simply because your competitor can get product to them in a shorter period of time. If your warehouse management is holding you back, we can help.
Increased Visibility
During this time of extreme competition, it is important to offer logical functionality that makes it easy and pleasant to do business with you. Automated Customer and Vendor Portals do just that.
Enhanced Warehouse Operations
Automating warehouse operations unlocks a great deal of potential to increase efficiency and reduce costs. Here’s how:
Positive Word of Mouth Advertising
A lot has changed over the past year. But one thing always seems to remain constant: we trust people we know over advertisements. According to a study done by Nielsen, 92% of shoppers trust recommendations from friends and family more than any other type of advertising. On the other hand, “negative word of mouth reviews have a higher impact and spread faster than positive feedback,” (Source). You need to do everything in your power to make sure your customers have good things to say about you. Automation makes this much more likely because:
If you’re ready to start 2021 strong, we are here to help.
Contact us today for more information on how you can build a loyal customer base.
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